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FAQ's


GENERAL FAQs

Who Are we?
DiscountDisplays Express have been established for over 17 years and are specialists large format printers. We are based in a 7000sq foot factory in Croydon on the outskirts of London, UK.

Can I see before I buy?
Everything we sell is on show in our 2000sq foot showroom in Croydon. You can see all the different products and try before you buy.

You're too cheap!!!
Believe it or not we have been told this in the past. Clients suspect that the quality may not be as good as our competitors who may charge 3 times as much for exactly the same equipment. There's no magic involved in our low pricing. We keep tight control of our costs, buy in bulk and print in house. The result? You get a fast reliable service offering quality products (our frames are backed by a 6 year guarantee) at rock bottom prices. If you see cheaper prices ask why. How are the graphics printed? What inks are used? Where is the stand made? Will the graphics have a good fit?

Not convinced?
We have continually been chosen against stiff competition by the most demanding of clients including many well known high street names for major nationwide contracts. (Marks and Spencer, Thomas Cook, De Beers, the list goes on) as well as local government, schools and charities in the UK and overseas.

What is your lowest price guarantee?
We keep a close eye on the competition and make a simple promise; if you find the same product elsewhere for less, prove it and we will beat it.

What warranty do you offer?
Our business has been built over the last 17 years on repeat work so our stands have to be total reliable and trouble free. Our display equipment is carefully sourced to offer the very best value for money and durability. Our stand warranty covers manufacturing defects rather than operator damage. If you think others are supplying better warranties read the small print.

Do you offer discounts for quantity?
We're unbeatable on large quantities. A couple of recent projects have included a nationwide delivery of 350 Roll up displays for Marks and Spencer, 450 Eco Rollas for Thomas Cook.

How soon can I have my stand?
Turn around times vary so please check when ordering. Many standard products are ex-stock with customised products taking about 7 days. If you have less time let us know we will try our best to help you.

What quality are your graphics?
Graphics are printed using high quality digital ink jet technology and the very best branded inks and media (HP and 3M). Images are printed on 300 micron, polyester with a scratch resistant durable matt laminate seal for a hard wearing finish. We don't print onto laminated paper like some companies

Why is it called a 3 x 3 pop up when there are 5 panels?
A 3 x 3 refers to the number of sections making up the frame so you have 3 columns and 3 rows. A 3 x 4 has 4 columns and 3 rows. Make sense? if not and you need to know please call.

Do you export?
Yes we regularly ship order to the USA and Europe. Please contact us for a quote.


ARTWORK FAQs

Can you design it for me?
Yes. While most of our clients use their own designers to provide ready to print artwork our in house designers offer a competitive service. Please note all prices quoted assume you are providing artwork ready to print.

What do I need to supply?
Artwork ready to print (artwork guides), a colour printed visual image, any colour reference you want us to get close to. If we only have the disk we have no idea what we should be printing. If something is missing from your file it will be missing from the finished graphic! If we are designing the stand for you please call to discuss.

MAC or PC?
We prefer MAC but can work from PC please call us to discuss requirements.

Will I get a proof?
We do not provide a proof as a matter of course because 9 times out of 10 deadlines are too tight but we encourage you to order one if colours are critical. Each printer prints colour differently so the only way to get a true indication is to have a machine proof. We cannot be held responsible if you don't have a proof.

Can you match colours?
It is not always possible to match pantone colours using CMYK printers. Our printers and media are carefully calibrated but if no colour proof is provided we can only print what is supplied on disk. If you give us a colour reference and we can't get close we will tell you. If colour is critical please supply a reference and ask for a proof.

Paper sizes
A4 = 297mm x 210mm A3 = 297mm x 420mm A2 = 420mm x 594mm A1 = 594mm x 841mm A0 = 841mm 1149mm