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Customer Service


If you can't find the answer to your question her,e then call our team on 08448001020 or send us an e-mail.

Shipping & Delivery

We offer a professional delivery and tracking service using TNT.

Please ensure you provide us with a full delivery address, including; postcode, recipient's name and a contact telephone number. Deliveries will need to be signed for.

Standard next day delivery charges

Up to 2kg - £6.95
2kg to 10kg - £12.50
11kg to 20kg - £17.50
21kg -30kg - £23.00

Northern Ireland, Highlands and Channel Islands

Up to 10kg - £42.00
11kg to 20kg - £53.00
21-30kg - £64.00
Above 30kg - Please Call

Speed of Service - the following delivery options can be chosen at the checkout:

Standard next day delivery pre 5.30pm
Pre 12.00am
Pre 10.30 am
2 day service Northern Ireland, Channel Islands, Highlands

Order tracking

If you wish to track your order online please call for a tracking number then you can view the progress of the delivery and view "proof of delivery" details.

International Deliveries

We ship our products worldwide, calculate the cost of delivery at the checkout.

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Privacy & Security


Discount Displays Express takes security and online privacy very seriously, and have a number of procedure sin place to ensure your peace of mind.


Privacy

We do not sell or otherwise disclose customers' personal details to any other companies without prior permission. Cookies are used on this site to keep track of the contents in your basket, to make your checkout procedure a hassle free process.


Security

All credit card details submitted when using our web site are securely encrypted before transmission.
Shopping with Discount Displays Express is convenient, safe and secure thanks to these methods.
We accept secure online payment using any of the following credit cards:
Mastercard, Visa, Switch, Solo & Visa Electron.

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Returns & Replacements


Returning Goods

If you would like to return a product, please contact our team on 0844 800 1020 to discuss what is wrong with the item, and how we can help resolve any issues.

Confirmation of the “reason for return” should be sent via email to sales@discountdisplays.co.uk or in writing to Discount Displays Express 31-35 Wortley Road, Croydon, CR0 3EB within 5 working days of the receipt of goods by client or agent.
If the goods were refused due to damage in transit or signed for as “DAMAGED UNCHECKED”, the cost of return should be borne by the courier company. Otherwise, the cost of the return will be borne by the client and the goods will be repaired or replaced (in extreme circumstances) should the “reason for return” be found valid. Discount Displays Express will not refund goods (for b2b transactions) that are: a) undamaged and in good working order b) repairable c) custom made, i.e. personalized d) in the possession of the client for more than 5 working days without informing Discount Displays Express. In all cases Discount Displays Express reserves the right to repair or replace goods over refunding monies.
Should the goods be rejected purely under the distance selling regulations (applies to consumer purchases only) then delivery costs and financial costs (e.g. credit card charges) incurred by Discount Displays Express will be borne by the consumer. Refunds in these cases will be refunded upon the receipt of written confirmation of cancellation from the consumer.
If it is deemed necessary to return the goods, then please send to the following address:

Discount Displays Express
31-35 Wortley Road
Croydon
Surrey
CR0 3EB
United Kingdom

Once Discount Displays Express has given clearance, please ensure you re-package securely and dispatch to the above address. In some instances it may not be necessary to return the item after you have spoken to a member of staff so please always call us first.
This returns policy does not affect your statutory rights.

Damaged Goods

In the unlikely event of a product becoming damaged during transit, please ensure the recipient signs for the product as "damaged" or "unchecked".